Service Policy

Last updated: 22 February 2026

1. Service Overview

At Qxiravento, we are committed to providing exceptional service for all your luxury travel luggage needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.

2. Customer Support Services

2.1 Contact Methods

  • Email: ask@qxiravento.com
  • Phone: +442075823382
  • Address: 251 Kennington Ln, London SE11 5QU, United Kingdom

2.2 Support Hours

Our customer support team is available:

  • Monday to Friday: 9:00 AM - 6:00 PM GMT
  • Saturday: 10:00 AM - 4:00 PM GMT
  • Sunday: Closed

3. Luggage Repair Services

3.1 Available Services

  • Hardware replacement and repair
  • Wheel and handle system restoration
  • Leather repair and conditioning
  • Interior lining replacement
  • Shell damage repair
  • Lock mechanism servicing

3.2 Service Timeframes

Standard repair services typically require:

  • Initial Assessment: 1-2 business days
  • Minor repairs: 3-5 business days
  • Major repairs: 7-14 business days
  • Custom restoration work: 14-21 business days

4. Warranty Services

4.1 Standard Warranty

All new luggage purchased from Qxiravento comes with:

  • 30-day satisfaction guarantee
  • 2-year warranty against manufacturing defects
  • Free hardware replacement (reported within 30 days of purchase)

4.2 Extended Warranty

Optional extended warranty services include:

  • 5-year extended protection
  • Priority repair service
  • Complimentary annual maintenance
  • 20% discount on future repairs

5. Custom Services

5.1 Personalisation Services

  • Monogramming and initials
  • Custom hardware finishes
  • Bespoke interior organisation
  • Leather colour customisation
  • Special protective coatings

5.2 Additional Services

  • Professional luggage cleaning
  • Storage solutions consultation
  • Travel care workshops
  • Packing demonstrations

6. Service Pricing

6.1 Assessment Fees

  • Basic assessment: Complimentary
  • Detailed assessment: £30
  • Expert consultation: £50

6.2 Repair Costs

  • Minor repairs: £45-75
  • Major repairs: £100-250
  • Custom work: Quoted per project

7. Quality Assurance

Our commitment to quality includes:

  • Professional assessment of all repairs
  • Quality testing before return
  • Photographic documentation of repairs
  • Satisfaction guarantee on all services
  • Follow-up quality checks

8. Service Requests

8.1 How to Request Service

  1. Contact our support team via phone or email
  2. Describe the service needed
  3. Receive a preliminary assessment
  4. Schedule service appointment if needed
  5. Approve service quote

8.2 Required Information

  • Product model and serial number
  • Purchase date and location
  • Detailed description of issues
  • Photos of damaged areas
  • Preferred service timeline

9. Service Guarantees

We stand behind our services with:

  • 90-day warranty on repairs
  • Satisfaction guarantee
  • Price match on comparable services
  • Professional workmanship
  • Genuine parts and materials

10. Updates to Service Policy

Qxiravento reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.

For questions about our Service Policy, please contact our customer support team at ask@qxiravento.com or call +442075823382.